Onboarding Consultant III, ENT

7+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech. Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout. Demonstrated ability to influence and align cross-functional teams. Executive presence and polished communication skills. Operates with autonomy, ownership, and urgency. Skilled in project management tools such as Salesforce, Asana, and Google Workspace. Analytical and solution-oriented. Customer-obsessed and collaborative.

Lead the end-to-end onboarding experience for complex enterprise customers (500+ locations) from contract signature to steady-state adoption. Operate with high autonomy, taking responsibility for results in a fast-paced environment. Oversee 50+ concurrent enterprise implementations, managing each project lifecycle from setup to go-live. Act as the central communication hub for onboarding, providing transparent updates and surfacing risks. Influence internal and external stakeholders at all levels. Foster collaborative relationships across teams for accountability and seamless handoffs. Anticipate and mitigate challenges, driving proactive solutions. Identify and lead initiatives to improve onboarding efficiency, scalability, and quality. Apply disciplined project management using tools like Salesforce, Google Workspace, and Asana.