Technical Support Engineer

Flawless written and spoken English. 2 years of experience in technical support, product support, or a client-facing implementation role. Understanding of how the web works (HTML, CSS, JS). Hands-on experience with web development is ideal. Strong analytical skills and curiosity. Proactive, detail-oriented, and reliable.

Guide clients on implementing the product across various web platforms. Reproduce technical issues, investigate root causes, and create reports for the development team. Respond to user requests with empathy and technical precision. Participate in product meetings, providing user feedback. Maintain and contribute to the public help desk, FAQs, and internal knowledge base. Serve as the go-to expert for product-related questions from other teams.