Technical Support Engineer
23040 - 25920 EUR per year
Company:Fundraise Up
Location:Poland, EST
Languages:Russian, English
Seniority level:Middle, 2 years
Experience:2 years
Skills:
Node.jsElasticSearchHTMLCSSJavascriptKafkaReact.jsTypeScriptVue.JsProduct DevelopmentRESTful APIsCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceQuality AssuranceTroubleshootingTechnical support
Requirements:
Flawless written and spoken English. 2 years of experience in technical support, product support, or a client-facing implementation role. Understand how the web works (HTML, CSS, JS) and ideally have hands-on experience with web development. Strong analytical skills and an innate curiosity. Proactive, manage tasks effectively, and have a keen eye for detail. High degree of ownership, reliability, and accountability.
Responsibilities:
Guide clients on implementing our product across various web platforms. Reproduce technical issues, investigate root causes, and create reports for the development team. Respond to user requests with empathy and technical precision. Participate in product meetings, bringing user feedback to shape new features. Maintain and contribute to the public help desk, FAQs, and internal knowledge base. Serve as the go-to expert for product-related questions from other teams.
