Integration Analyst

5 or more years experience implementing or supporting enterprise software systems such as ERP, HCM/HRIS, Payroll, or financial management platforms Deep knowledge of at least one major enterprise software vendor or category of business systems Understanding of integration patterns and methodologies (APIs, file-based transfers, middleware platforms) Familiarity with data formats such as XML, JSON, CSV, and integration protocols (REST, SOAP, SFTP) Familiarity with iPaaS platforms (Workato, Boomi, MuleSoft, Informatica, Zapier) Excellent analytical and problem-solving abilities Ability to translate complex technical concepts for non-technical audiences Strong written and verbal communication skills Detail-oriented with strong organizational skills Customer-focused mindset with a consultative approach Ability to manage multiple projects and priorities simultaneously Experience with Agile/Scrum methodologies Project management or business analysis certifications Bachelors degree in Computer Science, Information Systems, Business Administration, or four additional years' experience in lieu of degree

Conduct discovery sessions with clients and partners to gather technical and business requirements Define functional and non-functional requirements for data integrations with 3rd party enterprise platforms Create detailed data mapping specifications and integration workflows for technical design documents Create customer-facing overviews, implementation guides, and best practice documentation Proactively identify potential integration challenges and define mitigation strategies Provide support to implementation team for clarification, escalated triaging, and scoping enhancements Document lessons learned and contribute to continuous improvement of integration methodologies Participate in pre-sales activities to support technical evaluation and scoping Contribute to product roadmap discussions based on customer feedback and market trends