Help Desk Specialist
55000 - 60000 USD per year
Company:Above the Treeline
Location:United States, EST, PST
Languages:English
Seniority level:Junior, 1+ year
Experience:1+ year
Skills:
SQLTroubleshootingData managementCustomer support
Requirements:
At least one year of experience in the book industry Familiarity using Edelweiss products and services Experience supporting systems or tools that manage data and publishing metadata Comfortable working with basic database concepts Ability to use tools to review or update information as needed Familiarity with the ONIX for Books standard and general metadata practices in the publishing industry (preferred)
Responsibilities:
Provide frontline support for Edelweiss products Diagnose and troubleshoot issues Help users navigate the platform Explain technical concepts in clear and approachable terms Collaborate with internal teams when patterns or improvement opportunities emerge
