Terrestris Global Solutions

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We approach this by forming strong client and team relationships through transparency. We strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary values to the American people by helping the Government become more efficient and effective.

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đź“Ť United States

🧭 Full-Time

🔍 Public Safety

  • A Paralegal Certificate or a Bachelor’s Degree from an accredited institution in a field with legal emphasis.
  • At least one (1) year of paralegal experience.
  • Benefits/claims specific paralegal experience is preferred.

  • Review all new PSOB death and disability claims and identify potential claim issues.
  • Document the initial review in the PSOB 2.0 Portal and meet with the team to discuss claims.
  • Manage PSOB data metrics, capture, track, and report them as necessary.
  • Assist in tracking and processing PSOB cases within the organization.
  • Conduct a general review of new PSOB claim information weekly.
Posted about 1 month ago
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đź“Ť United States

🧭 Full-Time

🔍 Government services

  • A Bachelor’s Degree.
  • At least 8 years of experience in call center management.
  • At least 5 years of benefits/claims call center specific experience.

  • Lead all efforts to provide service in support of the Public Safety Officers’ Benefits (PSOB) Program.
  • Oversee support services to the PSOB Office for a concentrated customer call center, case file management, and customer resource assistance.
  • Manage outreach, call center and paralegal support services related to PSOB applications/claims.
  • Ensure respectful, timely, and clear communication and customer service to survivors, injured officers, public safety agencies, and partners.

LeadershipProject ManagementResource PlanningCustomer service

Posted about 1 month ago
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đź“Ť United States

🧭 Temporary

🔍 Technology / IT services

  • Proficiency in laptop and desktop computers and Operating Systems.
  • 1-2 years of IT help desk support experience.
  • Ability to troubleshoot and resolve end-user hardware and software issues.
  • Ability to follow knowledge articles and articulate instructions effectively.
  • Capacity to assist multiple customers simultaneously.
  • Expertise in monitoring trouble tickets and documenting resolution steps.
  • Customer service experience in a call center or equivalent.
  • High school diploma or equivalent; Associate’s degree in IT preferred.
  • U.S. citizenship required.

  • Provide remote support to other US staff and to CI customers.
  • Aid in user account management, including adding, removing, and maintaining account access.
  • Install systems and software in customer organizations.
  • Troubleshoot and resolve problems on desktop and laptop computers.
  • Participate in remote chat services for equipment configuration and software applications.
  • Test and debug programs and submit results.
  • Provide support in testing software deployment and customer service issues.

Communication SkillsAnalytical SkillsCollaborationCustomer serviceTroubleshooting

Posted 3 months ago
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