Apply📍 Argentina
🧭 Full-Time
🔍 IT services
- High school education or equivalent.
- Typically requires 1 year general experience, or equivalent combination of experience and college level education.
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming).
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e-support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, and options, based on customer entitlement.
- Proactively assist customers to avoid or reduce problem occurrence.
- Work is reviewed periodically by Supervisor or Team Lead.
Communication SkillsAnalytical SkillsCollaborationWritten communicationFluency in EnglishVerbal communicationCustomer support
Posted 4 months ago
Apply