Extenteam

👥 251-500 Service Industry Recruiting Professional Services💼 Private Company

Extenteam is a rapidly growing outsourcing company revolutionizing the short-term rental industry. We provide essential services – from guest communication and property management to marketing and bookkeeping – to property management professionals managing vacation homes and short-term rentals. Our unique value proposition combines dedicated, trained international team members with our proprietary SaaS platform, Tailwind, offering scalable, cost-effective solutions for businesses of all sizes. We are making a significant market impact by streamlining operations and improving guest experiences for hundreds of property management brands across the US. Our tech stack includes a robust suite of tools, leveraging technologies such as iPhone/Mobile compatibility, Google Tag Manager, Google Analytics, and a Content Delivery Network to ensure efficient and reliable performance. We maintain a remote-first, global culture with hubs in Miami, LA, Medellin, and expanding into Europe. Our team operates under a 'founder mode' leadership philosophy emphasizing collaboration, innovation, and data-driven decisions. We value commitment to excellence, exceptional collaboration, a unified purpose, and an unwavering focus on detail. Currently employing 251-500 people and supported by 400+ dedicated team members, Extenteam shows a significant growth trajectory. We are expanding our AI-powered SaaS platform to further enhance our offerings and increase our monthly recurring revenue. Join a team committed to innovating in a dynamic industry and contribute to our continued expansion.

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Jobs at this company:

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🔥 Remote Guest Services Representative | Bilingual (English/French)

Posted 15 days ago

🔍 Vacation Rental

🔧 Requirements

Some guest services and/or reservations experience in 5 star hotel type environment or the vacation rental industry.
Must be able to communicate both written and verbal in French.
Excellent written and verbal English skills.
Strong organizational and multitasking abilities.
Ability to work independently in a remote work environment.
Attention to detail and commitment to providing exceptional service.
Empathy and Patience.
Customer-Centric Mindset.
Critical thinker.
Ability to learn new software easily and efficiently.
Internet speed minimum 30mbps. Needs to be wired (Buy a dongle if no LAN port)
i5 8th Gen or higher
Windows 10 / MacOS Catalina or higher
Minimum of 8 GB RAM
Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
Back-ups in case of power or internet provider interruptions
Good headset and webcam (preferably noise-canceling headset)

💡 Responsibilities

Solving common guest problems with their stay
Assisting with reservations sales back up
Answering OTA inquiries in a timely manner
Assisting guests with existing reservations
Data entry into PMS and other company software
Back office coordination
New property onboarding into the PMS, Airbnb, VRBO, etc.
Communicate in all mediums - text, email, chats, phone, etc.
Check and respond to guest reviews.
Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction.
Assist property owners with questions.
Process daily reservation reports.
Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation.
Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties.
Data entry for onboarding of properties into PMS, AirBnB or VRBO listings.
Update listings in OTA systems, including property photos, rates, and descriptions.

Posted 15 days ago

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🔥 Remote Property Maintenance Coordinator and Customer Support

Posted about 1 month ago

📍 Philippines

🔍 Vacation rental

🔧 Requirements

Strong Customer Service skills
Professional presentation
Ability to troubleshoot residential systems remotely
Ability to maintain accurate records

💡 Responsibilities

Strong Customer Service skills and professional presentation to support PM Depart in dealing with Guests, Property Owners and Team Members to resolve reported property issues by contributing information, pictures, solutions and remote support.
Serve as primary support troubleshoot residential systems remotely: i.e. TV/Internet, Appliances, HVAC, Water Heaters, Plumbing, Hot Tubs & Fireplaces (gas & wood).
Serve as primary guest support to address any questions or concerns during an active reservation.
Ensure all records for reported issues are accurate and maintained in real time.
Respond to all Guest-reported issues within one hour and ensure that Guests are contacted once resolution plan is known to support complete communication.
Log all reported issues within 24 hours.
Ensure that resolution for all reported issues are recorded within 24 hours.
Provide daily summary at close of shift to ensure a smooth transition for morning PM Admin Team.
Complete Monthly Batch Work Orders.
Support maintenance of CM Safety Manual and Procedures.
Routinely (i.e. 2-weekends per month) serve rotation for after-hour calls during the week and on-call for weekends as part the Property Management Maintenance Team.
Work within a paperless work environment to send/ receive communications, assignments and work documentation on mobile devices in real time.
Perform other related duties as assigned by supervisor.
Observe established policies and procedures for CM and all applicable vacation rental regulatory requirements for NC Property Management Companies.

Communication SkillsProblem SolvingCustomer serviceRESTful APIsAttention to detailTime ManagementWritten communicationMultitaskingDocumentationTroubleshootingActive listeningJSONComputer skillsTechnical support

Posted about 1 month ago

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🔥 Account Executive - Remote

Posted about 1 month ago

📍 United Kingdom

🧭 Full-Time

💸 40000.0 - 70000.0 EUR per year

🔍 Vacation Rental

🔧 Requirements

At least 3 years of sales experience as a vendor
Minimum of a Bachelor’s Degree in Business or related field, preferred but not required
Proven track record of hitting sales related KPIs and quotas
B2B sales experience is required
Goal oriented mind-set
Deep understanding of the vacation rental industry is preferred but not required
Experience using and implementing CRM tools
Analytical thinking ability to make evidence based decisions
Strong interpersonal skills
Excellent customer service skills
Strong organizational skills
Ability to prioritize and manage multiple tasks
Ability to work in a fast-paced environment
Have a strong work ethic (integrity and commitment)

💡 Responsibilities

Identify client needs and suggest appropriate products/services
Solicit potential customers
Maintain client activities in CRM (HubSpot)
Customize product solutions to increase customer satisfaction
Build long-term trusting relationships with clients
Identify client needs and suggest appropriate products/services
Contact potential clients via phone and email
Develop sales strategies to draw in potential customers in need of staffing
Work with other sales executives to close deals
Attend multiple conferences throughout the year
Follow up with potential customers who expressed interest but did not sign up for Extenteam’s staffing services
Collaborate with the sales team to ensure the company's goals and targets are met

Sales experienceCRMAnalytical thinking

Posted about 1 month ago

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🔥 Remote Support Help Desk Associate

Posted about 1 month ago

📍 Philippines

🧭 Full-Time

🔍 Short term vacation rental

🔧 Requirements

Superior attention to detail.
Ability to navigate a computerized data entry system or other relevant applications.
Dependability and proven ability to work independently.
The ability to work in a fast-paced environment.
History of building strong relationships with team members working in different locations.
Advanced written and oral communication skills.
Intermediate to Advanced skill set with Microsoft Office Suite, Entrata, PowerBI
Bachelor’s Degree in a related field of study or equivalent relevant experience.
At least, 1-3 years of related experience.
Must be able to work one weekend day.

💡 Responsibilities

Perform analysis and review of business practices and completes requests appropriately meeting our Operations guidelines.
Approve and change pricing when appropriate.
Review applicant files, ensure all requirements are met, and sign leases.
Override screening in instances of false positive or if it’s the right business decision.
Analyze any ledger corrections to the rent and other items.
Ensure all applicant deposit refunds are done timely within the allowed parameters for full deposit refund.
Partner with Revenue Management, Entrata Support Group, Regional Property Managers, Area Vice Presidents, and other business owners to analyze and approve various aspects of our business and other tasks as required.

Data AnalysisMicrosoft Office SuiteData entryTechnical support

Posted about 1 month ago

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🔥 Remote Property Management Executive Assistant

Posted about 1 month ago

📍 Philippines

🔍 Short term vacation rental industry

🔧 Requirements

3+ years as an executive assistant, with at least 2 years in project management.
Exceptional organizational skills and ability to manage multiple tasks efficiently in a remote environment.
Excellent written and verbal English skills.
Proficiency with spreadsheet, word processing, CRM, and virtual communication tools.
Extreme attention to detail and strong critical thinking skills.
Ability to learn new software easily and efficiently.

💡 Responsibilities

Assist the company owner with tasks such as email template creation and scheduling.
Monitor guest inquiries and bookings across platforms during working hours.
Create and manage listings in property management software.
Lead and manage various company projects from initiation to completion.
Maintain confidentiality and act with integrity.

Project ManagementMicrosoft Office SuiteTroubleshootingTechnical supportCRMData analytics

Posted about 1 month ago

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🔥 Remote Guest Services Specialist

Posted about 1 month ago

📍 Philippines

🧭 Full-Time

🔍 Vacation Rental

🔧 Requirements

Excellent written and verbal English skills for phone, text, and email communication.
Previous experience in guest services, reservations, or a related field.
Strong organizational and multitasking abilities.
Ability to work independently in a remote work environment.
Attention to detail and commitment to providing exceptional service.
Ability to show empathy, exhibit patience, and have a customer-centric mindset
Possess critical thinking and problem-solving skills.
Ability to learn new software quickly and efficiently.
Willingness to ask questions when unclear about a task or process.

💡 Responsibilities

Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
Provide accurate information regarding bookings, services, policies, and other inquiries.
Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
Assist with booking and confirming reservations. Assisting with reservations sales
Guest review management: Review guest feedback and answer reviews on OTAs
Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
Create, update, and maintain guest communication templates and FAQs.
Ensure all communications reflect the partner's voice and guidelines.
Attend occasional virtual meetings and training sessions.
Provide constant feedback to the team regarding partner issues / suggestions to improve processes.
Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc.
Data entry such as onboarding of properties into your PMS, AirBnB or VRBO listings
Work on off season duties such as deep clean scheduling, lock battery replacements, smoke detector battery replacements, kitchen inventory, documentation of processes and procedures
Handle permitting, Insurance requirements / documentation from property owners
Manage calendar and inbox

Customer serviceData entryTechnical supportSaaS

Posted about 1 month ago

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🔥 Remote Guest Services Lead | Bilingual (English/Spanish)

Posted about 1 month ago

📍 Philippines

🔍 Vacation Rental

🔧 Requirements

Some guest services and/or reservations experience in 5 star hotel type environment or the vacation rental industry.
Must be able to communicate both written and verbal in Spanish.
Excellent written and verbal English skills.
Strong organizational and multitasking abilities.
Ability to work independently in a remote work environment.
Attention to detail and commitment to providing exceptional service.
Empathy and Patience.
Customer-Centric Mindset.
Critical thinker.
Ability to learn new software easily and efficiently.
Internet speed minimum 30mbps. Needs to be wired (Buy a dongle if no LAN port)
i5 8th Gen or higher
Windows 10 / MacOS Catalina or higher
Minimum of 8 GB RAM
Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
Back-ups in case of power or internet provider interruptions
Good headset and webcam (preferably noise-canceling headset)

💡 Responsibilities

Sort email inbox into guest vs. owner messages, prioritizing emergency issues, non-emergency / routine guest issues (general questions, not related to major maintenance problems or requests) assigning tasks to internal staff as necessary
Escalate emergency guest issues to local staff when necessary
Record shift activities methodically and with great detail in order to relay information to local staff or to the next person on shift
Enthusiastically and promptly assist guests in finding the perfect property for their stay via phone, email, chat, etc. in company software and on any other booking platform
Call and follow up via phone on potential guest inquiries, clear inboxes and voicemails at the beginning of the shift
Become familiar with all homes in the portfolio; become an expert on the homes to assist prospective and in-house guests
Become familiar with the areas where the company has homes, be able to answer questions related to local attractions, etc.
Handle calls, emails, and chats from in-house guests. Handle guest issues such as lockbox issues, Wi-Fi troubleshooting, directions to homes, etc
Enter work orders for maintenance as issues are called or emailed in from guests. Assist with housekeeping schedules
Learn answers to FAQ for tech issues, including but not limited to smart thermostats, TVs, and mini split air conditioners
Assist with prospecting and owner outreach to build the property portfolio
Onboard new properties into software, build room details, coordinate calendars for accuracy
Audit current listings across all platforms, ensuring the accuracy of details and calendar synch
Change listings for seasonality, photos, etc.
Oversee off-season maintenance tracking, including but not limited to pool maintenance scheduling, deep cleans scheduling, carpet cleans scheduling, pest control scheduling, holiday kitchen inventory, smoke detector and lock battery change

Customer serviceAttention to detailOrganizational skillsMultitaskingCritical thinkingFluency in EnglishTechnical support

Posted about 1 month ago

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🔥 Remote Graphic Designer

Posted about 1 month ago

📍 Philippines

🔍 Vacation rental industry

🔧 Requirements

Excellent written and verbal English skills.
Strong organizational skills with the ability to multitask and prioritize workload.
Ability to work independently in a remote work environment.
Attention to detail and commitment to providing exceptional service.
Possess critical thinking and problem-solving skills.
Ability to learn new software quickly and efficiently.
Willingness to ask questions when unclear about tasks.
Strong proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) is a plus.
Experience in the hospitality or vacation rental industry is a plus.

💡 Responsibilities

Maintain and evolve the company’s brand identity across all platforms and materials.
Design brochures, flyers, and promotional materials for both print and digital use.
Create compelling visuals for email campaigns, social media posts, and ads.
Design graphics and visual elements for the website, enhancing user experience.
Develop visually engaging posts and stories for social media platforms.
Design graphics for digital ad campaigns that effectively communicate the campaign message.
Create visually appealing presentations and assist in polished report creation.
Collaborate closely with the marketing team and franchise/property teams on creative projects.
Create event branding and materials for company-hosted events.
Support photo and video editing efforts to ensure high-quality visual consistency.
Stay updated on design trends and tools, recommending new approaches.
Maintain organized digital asset libraries and ensure accessibility of design files.

Adobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopGraphic Design

Posted about 1 month ago

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🔥 Remote Bookkeeper/Accountant

Posted about 1 month ago

📍 Philippines

🧭 Full-Time

🔍 Short term vacation rental industry

🔧 Requirements

Bachelor’s degree in accounting, finance, or a related field.
Minimum of 3 years of experience in commercial real estate accounting.
Proficiency in AppFolio and/or Yardi property management software.
Excellent attention to detail and organizational skills.
Experience using Slack and similar communication tools.
Strong analytical and problem-solving abilities.
Effective communication skills, both written and verbal.
Ability to work independently and as part of a team.
Knowledge of commercial real estate practices is a plus.

💡 Responsibilities

Maintain accurate and up-to-date financial records for multiple commercial properties using Yardi software.
Prepare monthly, quarterly, and annual financial statements including income statements, balance sheets, and cash flow statements.
Monitor and record tenant rent collections and billing processes, ensuring timely invoicing.
Process and record property-related expenses like taxes, insurance, utilities, and maintenance costs.
Assist in budget creation and management, providing financial data for property performance.
Perform bank account and general ledger reconciliations.
Ensure compliance with accounting standards and company policies.

AccountingAttention to detailBudgetingFinancial analysisBookkeeping

Posted about 1 month ago

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🔥 Head of Operations

Posted about 1 month ago

📍 U.S., EU

🧭 Full-Time

🔍 Short term vacation rental industry

🔧 Requirements

Minimum 6–8 years in management consulting or senior operations roles.
Experience in financial services, private equity, or tech/SaaS.
Success in scaling revenue and implementing effective strategies.
Strong analytical skills with large data sets.
Advanced financial modeling and data validation skills.
Bachelor's degree in engineering, finance, business; MBA preferred.
Ability to build and lead remote teams across time zones.
Exceptional communication and organizational skills.
Flexibility to work across time zones and manage remote dynamics.

💡 Responsibilities

Oversee day-to-day operations ensuring targets are met.
(Re)define and establish KPIs and performance metrics.
(Re)develop and optimize scalable processes and systems.
Provide regular performance updates to leadership.
Lead high-priority projects aligning with corporate goals.
Prepare detailed reports for data-driven decisions.
Implement operational improvements for strategic growth.
Foster a high-performance culture aligned with company values.
Manage remote work technologies for team productivity.

LeadershipProject ManagementData AnalysisFinancial analysisSaaS

Posted about 1 month ago

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