Apply

Remote Guest Services Lead | Bilingual (English/Spanish)

Posted 6 days agoViewed

View full description

💎 Seniority level: Lead, Some guest services and/or reservations experience

🔍 Industry: Vacation rental industry

🏢 Company: Extenteam👥 251-500Service IndustryRecruitingProfessional Services

🗣️ Languages: English, Spanish

⏳ Experience: Some guest services and/or reservations experience

Requirements:
  • Some guest services and/or reservations experience in a 5-star hotel or vacation rental industry.
  • Fluent in written and verbal Spanish and English.
  • Excellent organizational and multitasking skills.
  • Capacity to work independently in a remote environment.
  • Strong attention to detail and commitment to service.
Responsibilities:
  • Sort email inbox into guest vs. owner messages, prioritizing urgent issues.
  • Assist guests via phone, email, and chat in finding suitable properties.
  • Handle guest issues like lockbox problems and Wi-Fi troubleshooting.
  • Enter maintenance requests and assist with schedules.
  • Perform onboarding of new properties and audit existing listings.
Apply

Related Articles

Posted 5 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

Posted 5 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Posted 6 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Posted 6 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Posted 6 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.