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Remote Guest Services Representative | Bilingual (English/French)
Posted 15 days agoViewed
💎 Seniority level: Some guest services and/or reservations experience
🔍 Industry: Vacation Rental
🏢 Company: Extenteam👥 251-500Service IndustryRecruitingProfessional Services
🗣️ Languages: English
⏳ Experience: Some guest services and/or reservations experience
Requirements:
- Some guest services and/or reservations experience in 5 star hotel type environment or the vacation rental industry.
- Must be able to communicate both written and verbal in French.
- Excellent written and verbal English skills.
- Strong organizational and multitasking abilities.
- Ability to work independently in a remote work environment.
- Attention to detail and commitment to providing exceptional service.
- Empathy and Patience.
- Customer-Centric Mindset.
- Critical thinker.
- Ability to learn new software easily and efficiently.
- Internet speed minimum 30mbps. Needs to be wired (Buy a dongle if no LAN port)
- i5 8th Gen or higher
- Windows 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Responsibilities:
- Solving common guest problems with their stay
- Assisting with reservations sales back up
- Answering OTA inquiries in a timely manner
- Assisting guests with existing reservations
- Data entry into PMS and other company software
- Back office coordination
- New property onboarding into the PMS, Airbnb, VRBO, etc.
- Communicate in all mediums - text, email, chats, phone, etc.
- Check and respond to guest reviews.
- Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction.
- Assist property owners with questions.
- Process daily reservation reports.
- Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation.
- Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties.
- Data entry for onboarding of properties into PMS, AirBnB or VRBO listings.
- Update listings in OTA systems, including property photos, rates, and descriptions.
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