Remote Support Help Desk Associate

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Requirements:

• Superior attention to detail.
• Ability to navigate a computerized data entry system or relevant applications.
• Dependability and proven ability to work independently.
• Capacity to work in a fast-paced environment.
• History of building strong relationships with geographically diverse team members.
• Advanced written and oral communication skills.
• Intermediate to advanced proficiency with Microsoft Office Suite, Entrata, PowerBI.
• Bachelor’s Degree in a related field or equivalent relevant experience.
• 1-3 years of related experience.
• Must be able to work one weekend day, with flexible scheduling possible.

Responsibilities:

• Perform analysis and review of business practices and complete requests according to Operations guidelines.
• Approve and change pricing as needed.
• Review applicant files for compliance and sign leases.
• Override screenings when necessary for business decisions.
• Analyze ledger corrections related to rent and other items.
• Ensure timely processing of applicant deposit refunds.
• Partner with various teams to analyze and approve business aspects.