Remote Support Help Desk Associate

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Requirements:

• Superior attention to detail.
• Ability to navigate a computerized data entry system or other relevant applications.
• Dependability and proven ability to work independently.
• The ability to work in a fast-paced environment.
• History of building strong relationships with team members working in different locations.
• Advanced written and oral communication skills.
• Intermediate to Advanced skill set with Microsoft Office Suite, Entrata, PowerBI
• Bachelor’s Degree in a related field of study or equivalent relevant experience.
• At least, 1-3 years of related experience.
• Must be able to work one weekend day.

Responsibilities:

• Perform analysis and review of business practices and completes requests appropriately meeting our Operations guidelines.
• Approve and change pricing when appropriate.
• Review applicant files, ensure all requirements are met, and sign leases.
• Override screening in instances of false positive or if it’s the right business decision.
• Analyze any ledger corrections to the rent and other items.
• Ensure all applicant deposit refunds are done timely within the allowed parameters for full deposit refund.
• Partner with Revenue Management, Entrata Support Group, Regional Property Managers, Area Vice Presidents, and other business owners to analyze and approve various aspects of our business and other tasks as required.