Remote Help Desk Specialist

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Requirements:

• Proficiency in laptop and desktop computers and Operating Systems.
• 1-2 years of IT help desk support experience.
• Ability to troubleshoot and resolve end-user hardware and software issues.
• Ability to follow knowledge articles and articulate instructions effectively.
• Capacity to assist multiple customers simultaneously.
• Expertise in monitoring trouble tickets and documenting resolution steps.
• Customer service experience in a call center or equivalent.
• High school diploma or equivalent; Associate’s degree in IT preferred.
• U.S. citizenship required.

Responsibilities:

• Provide remote support to other US staff and to CI customers.
• Aid in user account management, including adding, removing, and maintaining account access.
• Install systems and software in customer organizations.
• Troubleshoot and resolve problems on desktop and laptop computers.
• Participate in remote chat services for equipment configuration and software applications.
• Test and debug programs and submit results.
• Provide support in testing software deployment and customer service issues.