Apply📍 United States
🧭 Full-Time
🔍 Technology services for government
- Bachelor's degree.
- Security Plus certification.
- 8 years of help desk experience, with a minimum of 2 years in a management role.
- Technical skills for oversight and workload management of IT service desk contractors.
- Supervisory skills to assign work, monitor completion, and adjust schedules.
- Ability to work independently and as a team lead/supervisor.
- Ability to work remotely.
- Provide, maintain, and project scheduling of assigned contractors to ensure sufficient staffing.
- Attend meetings with senior officials, contractors, and employees; provide deliverable reports.
- Gather and analyze daily performance data from contractor staff.
- Provide supervisory guidance and support to contractors.
- Report all issues to the Government Technical Manager (GTM).
- Provide administrative support for time and attendance.
- Summarize ticket reviews to GTM and monitor contractor staff using pertinent IRS-CI systems.
- Maintain daily and weekly progress reports and provide analysis on US HD data as assigned.
- Develop and maintain policies, plans, procedures, schedules, guidance material, and standards.
LeadershipCiscoCommunication SkillsCollaboration
Posted 3 months ago
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