Help Desk - 100% Remote opportunity

High school diploma or equivalent and some computer training certification program. Degree in a computer technology field or related fields is preferred. Two plus years of experience and/or training. Strong working knowledge of Microsoft Operating Systems and Office productivity products.

Provide first-level support to end-users on hardware, software, and network issues. Diagnose and resolve technical problems via telephone and email. Open, escalate, track, and close trouble tickets. Document problem details and troubleshooting steps. Assist with maintaining hardware/software inventory.