Implementation Engineer - ERP Integrations

2-4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company. Excitement to work directly with customers, managing implementations and troubleshooting integration issues. Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads. Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth. Strong communication skills. Excellent organization and project management abilities. Comfort working in a fast-moving, fully remote environment with high ownership. English proficiency required.

Implement integrations between Canals and ERPs (Eclipse, P21, Infor) using standardized templates and API credentials. Become an ERP subject-matter expert. Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions. Lead post-sale integration work: collect access details, configure endpoints, test connectivity, and validate data flow. Troubleshoot integration issues. Participate in customer onboarding and go-live calls as the technical owner. Document integration steps, ERP nuances, and best practices. Collaborate with Customer Success, Support, Product, and Engineering. Occasionally cover on support.