Sr. Manager, Campaign Operations Team

10+ years of experience in Marketing Operations, Demand Generation or similar Global Service Center. 3+ years of direct people management experience. Deep hands-on experience in Marketing Automation (Marketo/Iterable), CRM (Salesforce), and CDP platforms (Hightouch or similar). Managed high-volume global campaign operations, overseeing end-to-end processes including intake, build, QA, and reporting. Analyzed operational metrics and campaign performance data to inform strategic decisions. Fostered cross-functional collaboration to solve complex challenges. Marketo Certified Expert or equivalent technical certifications (ideal). Experience managing remote or distributed teams across different time zones (ideal). Experience leading change management initiatives (ideal). Proficiency with related stack tools such as Hightouch, Airtable, Gumloop, Allgood, Litmus, and Contentful (ideal).

Build and develop an inclusive, engaged, and high-performing team. Act as a strategic partner to Demand Generation, Lifecycle, and Field Marketing leaders. Champion operational excellence and set high standards for execution quality. Streamline cross-team processes and workflows to remove obstacles to collaboration. Identify, assess, and mitigate operational and strategic risks. Foster a sense of urgency and balance speed with quality in delivering results. Drive AI maturity across Campaign Operations processes. Promote critical thinking and root cause analysis for systemic issues. Develop and implement tools and resources to enhance team performance.