IT Manager

5–7+ years of progressive IT experience 2–3+ years in a leadership role Solution-focused mindset Excellent communication skills Proven ability to evaluate, recommend, and implement enterprise technology solutions Strong understanding of IT service management frameworks (ITIL, ITSM) Bachelor’s degree in Information Technology, Computer Science, or a related field

Oversee the digital workplace environment Manage and mentor the IT support team Establish and monitor key performance indicators (KPIs) Implement IT support policies, procedures, and best practices Manage vendor relationships Drive continuous improvement initiatives Review and approve escalated technical issues Ensure compliance with information security policies Present regular reports on IT operations