Provider Success Manager
Company:Chamber Cardio
Location:United States
Languages:English
Seniority level:Senior, 5-8+ years
Experience:5-8+ years
Skills:
Artificial IntelligenceData AnalysisCustomer Success
Requirements:
- 5–8+ years of experience in customer success, practice management, or provider engagement within value-based care, managed care, or population health.
- Strong understanding of clinical workflows, quality metrics, and payer-provider collaboration.
- Exceptional relationship management and communication skills.
- Ability to interpret and explain healthcare data to non-technical audiences.
- Passion for technology, especially implementing new technology and AI.
- Detail-oriented operator who can balance proactive planning with responsive problem-solving.
- Passion for improving outcomes and experiences in cardiovascular care.
Responsibilities:
- Serve as the primary relationship owner for assigned practices.
- Review and interpret clinical performance data with providers.
- Support practices in implementing improvement plans.
- Identify and escalate barriers to performance.
- Train and coach providers and staff on Chamber’s platform.
- Track user engagement and adoption metrics.
- Partner with Product and Operations teams to translate customer feedback.
- Coordinate onboarding and ongoing success planning.
- Create structured workflows and success playbooks.
- Monitor key metrics and deliver progress reports.
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