Provider Success Manager

5–8+ years of experience in customer success, practice management, or provider engagement within value-based care, managed care, or population health. Strong understanding of clinical workflows, quality metrics, and payer-provider collaboration. Exceptional relationship management and communication skills. Ability to interpret and explain healthcare data to non-technical audiences. Passion for technology, especially implementing new technology and AI. Detail-oriented operator who can balance proactive planning with responsive problem-solving. Passion for improving outcomes and experiences in cardiovascular care.

Serve as the primary relationship owner for assigned practices. Review and interpret clinical performance data with providers. Support practices in implementing improvement plans. Identify and escalate barriers to performance. Train and coach providers and staff on Chamber’s platform. Track user engagement and adoption metrics. Partner with Product and Operations teams to translate customer feedback. Coordinate onboarding and ongoing success planning. Create structured workflows and success playbooks. Monitor key metrics and deliver progress reports.