Customer Support Engineer

2-3 years of hands-on Kubernetes experience in production environments. Strong Linux/Unix system administration skills and command-line proficiency. Solid understanding of Kubernetes fundamentals (pods, services, deployments, networking, storage, RBAC). Excellent written communication skills for explaining technical issues. Ability to work independently, manage multiple issues, and achieve resolution. Learning agility and adaptability to quickly grasp new concepts.

Troubleshoot Kubernetes and vCluster environments by analyzing logs, configurations, and code. Provide technical support through Slack and ticketing systems. Collaborate with engineering to escalate issues and influence product improvements. Document common issues, solutions, and best practices. Provide flexibility for urgent customer issues and support across time zones.