Support Engineer

Posted 4 months agoViewed

EuropeFull-TimeSoftware Development

Company:Polar

Location:Europe

Languages:English

Seniority level:Middle, 2+ years

Experience:2+ years

Skills:

Software DevelopmentSQLLinuxDebuggingCustomer support

Requirements:

2+ years of experience as a developer 2+ years of experience in customer support roles Proficient in SQL Comfortable with Linux/Unix and command-line tools Experience with GitHub Issues and Discussions Strong communication skills Developer empathy Creative thinking & hacker mindset Blogs, Tutorials or YouTube videos on technical topics (bonus) Risk/fraud or compliance experience (bonus) Open source contributions or side projects/apps (bonus)

Responsibilities:

Respond to support tickets from developers Triage cases Monitor support channels Build internal tools or contribute to the knowledge base Reproduce issues and file internal tickets Engage with customers in real-time Review account submissions against acceptable use policy