Onboarding Expert
Company:Clipboard
Location:Canada, UK, EU
Languages:English
Seniority level:Entry
Skills:
Microsoft OfficeDocumentationCommunication SkillsProblem SolvingWritten communicationRelationship buildingActive listeningCustomer support
Requirements:
Enjoy talking to people and helping them succeed. Comfortable making calls and building rapport quickly. Speak and write English clearly and professionally. Organized and able to follow through on tasks. Curious, resourceful, and look for root causes of problems. Quick with tools and not afraid to learn new systems. Experience in inside sales, onboarding, or customer support is a plus. Reliable laptop/desktop (no Chromebooks or Linux OS). Minimum 20 Mbps wired internet connection. Wired headset for clear communication. Quiet, distraction-free workspace. Stable power and internet connectivity.
Responsibilities:
Make outbound welcome calls daily to new professionals. Host 15-minute onboarding consultations. Send follow-up emails and texts. Respond to inbound messages and support tickets. Keep clear documentation of all interactions. Act as a guide and trusted partner for healthcare professionals.
