ArcGIS Support Consultant | Conseiller/conseillère, Assistance technique pour ArcGIS

Minimum of 3 years of experience with ArcGIS Online Strong working knowledge of ArcGIS Experience Builder, ArcGIS Survey123 and ArcGIS Field Maps Working knowledge of ArcGIS Pro University degree or college diploma in Geography, GIS, Geomatics, Computer Science, or related discipline, or equivalent experience and skills Skilled in using tools to monitor, capture, and analyze web traffic data Strong problem-solving and analytical skills Ability to work independently and collaboratively in a fast-paced environment High degree of fluency in spoken and written English

Deliver exceptional customer service Maintain proficiency with Esri's Online products Troubleshoot problems for clients and staff Provide knowledge-based technical expertise Maintain detailed summaries of support requests Collaborate with other Customer Support teams Report to the Manager, ArcGIS Online Support Services Identify and log defects in Esri products Handle ArcGIS Online performance and service interruption issues Champion GIS initiatives Help develop improved support processes Resolve licensing issues Contribute to Esri's Global Support community Lead the resolution of complex technical issues Mentor and coach junior team members Ensure ongoing Esri certification