Bachelor’s degree with 5–7 years of relevant experience in database administration, systems management, or application support. Demonstrated experience administering user access, maintaining data integrity, and troubleshooting complex technical issues. Strong background in managing secure, compliance-driven systems (knowledge of SSA, FISMA, Privacy Act requirements preferred). Exceptional analytical, problem-solving, and organizational skills. Proven ability to communicate effectively with technical and non-technical stakeholders. Proficient with user support, system documentation, and change management best practices. Familiarity with Section 508 accessibility standards. Experience in process improvement and project coordination. Proficient with relevant office software, ticketing systems, and database/reporting tools. Strong attention to detail, accountability, and commitment to service excellence.