EN/VR Payment Specialist QA

Bachelor’s degree (BS) from an accredited institution. Five (5) to seven (7) years of relevant professional experience in program administration, quality assurance, payments processing, or related roles. In-depth knowledge of EN/VR payment and eligibility processes. Experience with iTOPSS or similar transactional systems is highly preferred. Demonstrated ability to perform detailed reconciliations and quality assurance checks. Proven analytical and problem-solving skills. Excellent communication skills, both written and verbal. Strong proficiency in case management, data analysis, and standard productivity software. High degree of professionalism, integrity, and attention to detail. Strong organizational skills and ability to independently manage multiple priorities. Commitment to continuous learning and adherence to SSA policies and federal regulations.

Perform detailed reviews and quality assurance checks on EN/VR payment and eligibility transactions. Reconcile EN/VR transactions and resolve discrepancies. Monitor payment and eligibility workflows to identify potential issues. Assist with overpayment resolution. Analyze data and prepare reports on error trends and QA metrics. Provide expert guidance on SSA payment policies and iTOPSS navigation. Conduct training on accurate transaction processing and quality standards. Maintain confidential and compliant records. Support internal and external audits. Stay current with SSA program updates and regulatory changes.