EN/VR Payment Specialist

High School diploma or equivalent required. Five to six years of paid experience in EN/VR payments processing, eligibility review, transactions, or reconciliation. Experience using iTOPSS or similar payment processing systems. Strong attention to detail and accuracy in data entry and recordkeeping. Experience conducting quality assurance and compliance checks. Ability to assist with the identification and resolution of overpayment issues. Effective communication and problem-solving skills. Proficiency in basic office technology and payment tracking systems. Knowledge of SSA program requirements related to EN/VR payments is preferred.

Process EN and VR payment transactions, ensuring eligibility compliance and accuracy. Enter and verify payment requests using the iTOPSS system and maintain transaction records. Reconcile payment activity and resolve discrepancies or errors related to EN/VR transactions. Conduct quality assurance reviews of payment documentation and processes. Collaborate with EN/VR program representatives to clarify eligibility and resolve transaction issues. Assist in the investigation and resolution of overpayment incidents. Maintain up-to-date documentation, files, and logs for all payment activities. Ensure compliance with SSA and program-specific payment processes, guidelines, and timelines. Support audits and data integrity initiatives as required.