Directories Coordinator (Behavioral Health Industry) - A191

Deep comfort managing detailed, multi-step workflows Strong systems-building and organization skills Ability to work independently with minimal supervision Strong English communication for vendor and internal coordination High accountability and ownership mindset Ability to navigate multiple platforms simultaneously Experience in a detail-heavy coordination or operations role Strong spreadsheet proficiency (Google Sheets or Excel) Proven ability to manage many moving parts without dropping tasks Excellent written communication Self-managed, proactive work style Experience managing online listings/directories (Google Business, Bing Places, SAMHSA, Yelp, BBB) Experience in healthcare, behavioral health, or multi-location businesses Vendor management experience Familiarity with directory compliance surveys

Own and update profiles across major directories (Google Business, Bing, SAMHSA, Yelp, BBB, treatment-specific portals) Ensure listings are complete, accurate, and consistent (images, descriptions, hours, contacts, compliance) Launch new listings for new locations Restructure directory spreadsheet into a master source of truth Maintain records of logins, vendor contacts, ticket statuses, and updates Serve as point of contact for paid directory vendors Submit data and escalate issues to vendors Monitor vendor responsiveness and ensure resolutions Support review collection strategies Follow up with center teams to improve review activity Audit new directories for relevance and ranking value Document requirements, costs, and mechanics of new directories Recommend strategic directory investment opportunities