Multimedia Content Specialist
6 - 7 USD per hour
Company:Aventus LLC
Location:Philippines
Languages:English
Skills:
Content creationCommunication SkillsCustomer serviceSEOAttention to detailWritten communicationAdaptabilityEditingDigital Marketing
Requirements:
Near-native written English proficiency. High emotional intelligence to read tone and respond appropriately. Comfort managing brand conversations and public engagement on social media. Skilled in matching voice, personality, and communication style. Good judgment for escalating sensitive interactions. Ability to handle fast-paced message volume with poise.
Responsibilities:
Respond to comments, replies, and DMs across social media platforms. Maintain client's brand voice, tone, and style. Interpret sarcasm, humor, and emotional tone accurately. Ensure public-facing messages reflect client's communication guidelines. Recognize and escalate messages or comments requiring escalation. Use client-approved tools like Gorgias or Zendesk. Tag and document interactions according to client workflows. Track sentiment, user feedback patterns, and recurring topics. Consistently meet response time and quality benchmarks. Collaborate with internal teams on communication standards.
