Manager, Network Engineering

Bachelor’s degree in Computer Science, IT, Network Engineering or equivalent experience. 7+ years of experience in network engineering/operations. 3+ years in a management/supervisory role overseeing remote/distributed teams. Demonstrated experience in managing global network operations for SaaS or large-scale enterprise services across multiple geographic regions. Strong knowledge of network protocols/technologies: TCP/IP, BGP, OSPF, MPLS, WAN/LAN, transit/peering, QoS, routing/switching. Experience with monitoring platforms, NOC workflows, incident/change management frameworks. Vendor management experience: managing ISPs, service providers, SLAs, contracts. Strong operational mindset: process definition, documentation, dashboards, metrics. Experience driving ITIL (change/incident/problem) and SDLC best practices.

Manage and mentor a remote engineering team spanning multiple time zones. Ensure 24x7-365 network operations, including monitoring, incident detection, and resolution. Define, track, and report key operational metrics/KPIs. Oversee network service monitoring tools, alerting, and response playbooks. Implement and enforce operational processes: change management, incident management, problem management, configuration management. Assist in managing vendor relationships and service providers. Monitor and manage network capacity and performance. Coordinate with architecture, cloud, and product teams for service readiness. Lead post-incident reviews (PIRs) and drive action items. Collaborate with leadership on budget planning for operations and cost optimization. Ensure operational compliance with regulatory, security, and audit requirements.