CS Email VA
Company:Catch Creation, LLC
Location:Worldwide
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailMultitaskingTroubleshootingData entryCRM
Requirements:
At least 2 years of BPO experience Telco/E-commerce account experience is an advantage Strong Comprehension and Communication Skills Above-average Technical Skills Above-average multi-tasking skills in navigating systems and tools High sense of reliability and accountability Flexible to work on varying schedules Intel i5, or comparable equipment with 4GB RAM or higher Wired internet connection, 30mbps or higher (no dongles) Noise-cancelling headphones
Responsibilities:
Receive inbound emails to assist and resolve customers’ after-sales concerns Process orders for call-in to buy customers with existing records Escalate orders in need of higher-level or interdepartmental assistance Perform call-backs as necessary to resolve abandoned and disconnected calls
