Digital Marketing Account Manager

Bachelors Degree Knowledge of and ability to communicate all digital services Ability to build strong client relationships Confident presenting to clients via phone and in-person Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods 5 + years of total professional experience Ability to manage change and maintain a positive attitude

Serve as the primary point of contact for clients Provide proactive interaction via phone, email, video conferencing, and in-person Act as a liaison between clients and internal teams Understand expectations and communicate onboarding timeline, goals, strategy, and reporting details Ensure client goals and execution tactics are aligned Improve communication across departments and increase visibility of strategy Resolve client complaints and issues Focus on retention of clients through quality execution, relationships, and strong client service Manage contract renewals, upsells, and fee negotiations Work with channel team managers to establish account priority Join prospective client meetings and assist with audits/preparation Serve as a liaison between sales and channel teams Develop case studies and testimonials Develop new and refine existing processes Improve process, manage execution, and help communicate account launches, updates, and renewals to Operations Ensure accounts are linked and have proper access and billing information