Digital Marketing Account Manager
L
LMG Staffing SolutionsDigital Marketing
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ year with digital marketing platforms, 5+ years total professional
- Required Skills
- Project ManagementGoogle AnalyticsJiraSEOCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationPresentation skillsDigital MarketingAccount ManagementClient relationship managementCross-functional collaboration
Requirements
- Bachelors Degree
- Knowledge of and ability to communicate all digital services
- Ability to build strong client relationships
- Confident presenting to clients via phone and in-person
- Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
- 5 + years of total professional experience
- Ability to manage change and maintain a positive attitude
Responsibilities
- Serve as the primary point of contact for clients
- Provide proactive interaction via phone, email, video conferencing, and in-person
- Act as a liaison between clients and internal teams
- Understand expectations and communicate onboarding timeline, goals, strategy, and reporting details
- Ensure client goals and execution tactics are aligned
- Improve communication across departments and increase visibility of strategy
- Resolve client complaints and issues
- Focus on retention of clients through quality execution, relationships, and strong client service
- Manage contract renewals, upsells, and fee negotiations
- Work with channel team managers to establish account priority
- Join prospective client meetings and assist with audits/preparation
- Serve as a liaison between sales and channel teams
- Develop case studies and testimonials
- Develop new and refine existing processes
- Improve process, manage execution, and help communicate account launches, updates, and renewals to Operations
- Ensure accounts are linked and have proper access and billing information
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