Manager, Partner Success (Independent Schools)

5+ years experience in customer success, fundraising, or SaaS account management. People management experience strongly preferred. Experience balancing strategic work with hands-on execution. Proven success managing or mentoring teammates. Ability to give effective feedback and model high standards. Excellent organizational and communication skills. Strategic thinker who sees the bigger picture.

Directly manage 3–5 Partner Success Managers, supporting their development and performance. Set clear expectations and foster a culture of high standards and accountability. Own a portfolio of partner schools and serve as their primary strategic contact. Deliver proactive, data-informed guidance to partners. Partner with department head and cross-functional leads on team priorities and improvements. Contribute to recruiting, hiring, onboarding, and training of new team members. Collaborate across functions to identify opportunities and resolve issues. Monitor team performance and partner health using internal dashboards.