Front Line Client Experience Representative | January Start Date | Shift: 5:00pm-2:00am EST (2pm-11pm PST)
Company:Project Expedition
Location:United States, EST, PST
Languages:English
Seniority level:Middle
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingFluency in EnglishTroubleshooting
Requirements:
Excels at multi-tasking and prioritization. Enjoys problem solving and exceeding client expectations. Possesses strong attention to detail. Is fluent in written and spoken English. Works well independently and as part of a team.
Responsibilities:
Communication with clients and customers via live chat, phone calls, and emails. Handling conversations ranging from basic questions about tours and destinations, managing booking modifications, and troubleshooting client issues in real-time. Impressing clients with promptness, professionalism, and friendly interactions. Proactively bringing ideas forward for improving the overall customer experience. Efficiently managing a queue of helpdesks to ensure that client requests are handled in a timely manner.
