IT Support - Remote

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience 1-3 years of experience in a technical support or helpdesk role Strong knowledge of operating systems (Windows, macOS) and common software applications Familiarity with hardware components and troubleshooting methods Excellent problem-solving skills and ability to explain technical issues clearly Strong verbal and written communication skills with a focus on customer service Experience with remote support tools and ticketing systems Relevant IT certifications (A+, CompTIA, etc.) are a plus

Provide technical support and assistance via phone, email, and remote desktop tools Diagnose and troubleshoot hardware and software problems Install and configure software applications, operating systems, and updates Document support requests diligently and maintain accurate records Assist in the setup and configuration of remote workstations Manage and escalate complex issues to appropriate teams Educate users on IT best practices and provide training Stay up-to-date with the latest technology and support tools