Ecommerce Manager

5+ years managing Ecommerce platforms, ideally at high-growth DTC brands or ecommerce agencies. Proven track record improving website KPIs (CVR, AOV, RPV, funnel drop-off, etc.). Strong technical understanding of Shopify Plus apps, integrations, and troubleshooting. CRO knowledge: understanding test frameworks, interpreting results, prioritizing hypotheses. Strong leadership skills; experience managing agencies, dev teams, or technical partners. Excellent QA habits and attention to detail. Analytical mindset with strong comfort interpreting GA4 data and dashboards. Exceptional project management skills, comfortable running sprint-style workflows. Hands-on experience with Shopify Plus (theme management, apps, integrations, troubleshooting). Hands-on experience with Convert, Intelligems, Optimizely (or equivalent A/B testing platforms). Hands-on experience with GA4 (funnels, events, insights, performance analysis). Familiarity with dashboard tools (Looker Studio or similar). Familiarity with heatmaps & user session tools (Hotjar, Clarity). Experience with Dev Workflow Management tools (Jira, Asana, ClickUp, or similar). Experience managing dev teams, QA processes, and release cycles. Experience with Shopify product management, search/navigation tools, and CSV/bulk upload workflows. Basic HTML/CSS knowledge (preferred). Understanding of JavaScript functionality (preferred, no coding required). Experience with QA & Debugging Tools like BrowserStack or similar (preferred).

Own website KPIs: CVR, AOV, RPV, site speed, funnel performance, bounce rate. Conduct UX, performance, and technical audits. Build, prioritize, and execute the Ecommerce feature roadmap. Oversee Shopify Plus storefront operations and ensure site stability. Partner with CRO agency for test pipeline management. Oversee Shopify Plus integrations, apps, and tech stack health. Manage dev agency in sprint planning, backlog management, QA, and releases. Ensure analytics accuracy across events, funnels, and dashboards (GA4). Troubleshoot platform issues and support technical decision-making. Manage merchandising strategy: collections, navigation, bundling, search, and sorting. Oversee PDP optimization and accuracy of product listing details. Lead the product launch process. Collaborate with VAs for listing updates. Partner with Marketing & Creative for onsite experiences. Work with SEO team for technical and content updates. Collaborate with Product & Operations on launches and promotions. Act as a key connector between CRO, development, creative, and leadership teams. Monitor GA4 dashboards and identify revenue opportunities. Present weekly insights and actionable recommendations to leadership. Document CRO learnings and create scalable frameworks.