Client Success Project Manager

At least 2 years in project coordination, client success, or marketing operations. Thrives on structure, accuracy, and detail. Builds alignment across cross-functional teams with clear, confident communication. Familiar with Airtable, Asana, HubSpot, and Google Workspace. Experience working in marketing, franchise, or agency environments. Works well under pressure and loves helping others succeed. Has a positive, can-do mindset and turns challenges into action. Experience supporting multi-location or franchise accounts (bonus). Background in digital marketing or creative project management (bonus). At least 50 mbps stable Internet connection. Back-up internet. At least 16GB RAM. Core i5 or higher processor. Perfectly working webcam. Perfectly working mic and audio. Organized Workstation.

Manage project timelines, deliverables, and communication for the Success team. Partner with Success Managers to organize onboarding, campaign launches, and recurring deliverables. Coordinate handoffs between Creative, Media, and Success teams to ensure alignment and accuracy. Monitor project milestones and task completion across departments. Keep communication, updates, and follow-ups documented in Airtable or Asana. Prepare project summaries and updates for leadership review. Identify opportunities to streamline processes and improve cross-department efficiency. Assist in implementing new initiatives and ensuring consistent execution. Maintain organized project templates and standardized systems for the Success department.