Operations Manager, Process Innovation

4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup Expertise in quantitative and qualitative analysis, including building complex Excel models SQL proficiency is a plus Proven experience executing complex strategic and operational initiatives with strong business acumen Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations Deep understanding of business and financial principles Track record of driving results in fast-paced, dynamic environments Exceptional communication and interpersonal skills Relentlessly organized with meticulous attention to detail, exceptional project management and communication skills

Lead initiatives centered on new projects, process improvements, and customer experience enhancements Develop and prioritize a strategic roadmap of enhancements Foster strong relationships with Business Intelligence, Product, and Operational stakeholders Collaborate closely with product leaders Drive organization-wide strategic initiatives and manage high-priority escalations Support delivery teams as needed, leading projects or operations when internal capacity is constrained