Customer Success Manager
Company:Localize
Location:North America
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
LeadershipProject ManagementBusiness DevelopmentData AnalysisCommunication SkillsProblem SolvingMentoringNegotiationCustomer SuccessSaaSAccount ManagementClient relationship managementCross-functional collaborationRelationship managementSales experienceStrategic thinkingCRM
Requirements:
3+ years of experience in Customer Success, Account Management, or Client Partner role within a B2B SaaS environment. Proven ability to own and grow revenue from existing customer accounts. Excellent communication and executive presence; comfortable engaging C-level stakeholders. Strong technical fluency and ability to translate product value to business outcomes. Highly organized, metrics-driven, and able to manage multiple priorities independently. Disciplined approach to CRM hygiene and leverage tools like HubSpot. Proactive mindset with a bias toward action. Genuine team player mindset, fostering collaboration, empathy, and accountability. Strategic mindset with the ability to identify and nurture partnerships. Previous experience working in a remote position is a must.
Responsibilities:
Own a portfolio of strategic accounts and build trusted relationships. Act as a strategic advisor aligning customer goals with product capabilities. Monitor account health metrics and take proactive actions. Own renewal and expansion targets within your book of business. Identify and execute upsell, cross-sell, and expansion opportunities. Drive renewals by demonstrating value and minimizing churn. Serve as the voice of the customer by collecting insights and feedback. Lead onboarding for new customers. Conduct training sessions, webinars, and enablement initiatives.
