Program Manager

5+ years of Technical Program Management experience Experience managing customer relationships, timelines, scopes, budgets, and resources Proven experience successfully managing multiple customers concurrently maintaining a billable utilization of 85+% Strong background managing data, AI, and or analytics projects Direct client-facing experience in a consulting or professional services organization Hands-on experience as a Portfolio/Program Manager with expertise in Agile methodologies Strong understanding of Waterfall project management Demonstrated expertise in Jira, Azure DevOps, MS Project and Microsoft Office Products (Excel) Written technical documentation skills Exceptional written and verbal communication skills Ability to manage status updates and ongoing communication at the Executive level Ability to manage competing priorities and be self-directed Exceptional analytical and decision-making abilities Ability to exercise independent judgment and critical thinking Bachelor’s degree in IT or other technical related field preferred PMP and CSM certifications strong preference

Oversee multiple high visibility projects using agile best practices Ensure alignment across internal teams (sales, delivery) and key customer stakeholders Manage and scale large, strategic customer portfolios (>$10M) Nurture future leaders within the team Own and drive project success for phData's largest and most strategic customers Build and maintain strong relationships with internal sales and delivery organizations Identify opportunities for expanding phData services within existing customers Manage project risks and customer escalations, owning resolution Mentor and develop a team of consultants Manage complex financials across a project portfolio Provide account health readouts Participate in building and executing account plans and strategic roadmaps Document new and enhance current PMO best practices