Implementation Manager
Company:ArcSite
Location:United States
Languages:English
Seniority level:Middle, 5-8 years
Experience:5-8 years
Skills:
Project ManagementAgileBusiness AnalysisProduct OperationsCross-functional Team LeadershipOperations ManagementProduct DevelopmentStrategyBusiness OperationsFinancial ManagementProduct AnalyticsCommunication SkillsCollaborationProblem SolvingMentoringAttention to detailWritten communicationDocumentationAdaptabilityRelationship buildingAccount ManagementVerbal communicationClient relationship managementCross-functional collaborationSales experienceData visualizationStakeholder managementProcess improvementTechnical supportCRMChange ManagementCustomer SuccessSaaS
Requirements:
Bachelor’s degree required. 5–8 years of experience in customer success or implementation within SaaS. Experience supporting SMB customers. Proven ability to onboard, support, and grow relationships with smaller accounts. Experience creating or supporting data-driven customer reviews, check-ins, or adoption touchpoints. Exceptional communication skills, both written and verbal. Ability to explain product workflows to non-technical users. Creative thinker able to adapt to changing circumstances. Strong project management skills. A growth mindset.
Responsibilities:
Lead onboarding and implementation for new SMB customers. Develop strong relationships with customers during onboarding. Understand customer workflows and goals to align solutions. Create and execute onboarding plans, timelines, and milestones. Educate customers on product capabilities and best practices. Proactively identify and resolve onboarding risks or roadblocks. Relay customer feedback to Product and Engineering teams. Collaborate with CS Support team for customer transitions. Document and refine onboarding processes. Support Sales Team in scoping and deploying Proof of Concept projects.
