Senior Service Delivery Manager - CPG & Mfg. - Mexico

5+ years of previous work experience in IT software service management, supply chain management, service management, customer success management, and/or consulting. Relevant Master's or Bachelor's degree (e.g. Business Administration, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Supply Chain Engineering). Technical and/or technical project management experience in a cloud based platform service. Experiences of ITSM, ITIL, and IT change management processes. Excellent communication skills in Spanish and English.

Be the primary contact for assigned customers regarding software, support, development, risk, environment maintenance, change management, and upgrades. Lead environment changes including disaster recovery, deployment, configuration, incident, and problem management. Ensure RELEX system is operational and available, resolving customer issues according to SLA. Assist customers in further developing their RELEX solution to expand usage and benefits. Support and lead retail and supply chain planning development projects. Consult with clients to optimize business processes and identify opportunities for increased sales, reduced costs, and improved efficiency. Perform business analysis and problem-solving at strategic, operational, technical, and organizational levels.