Build and maintain knowledge of Grafana technology, competitors, and industry trends. Follow up on inbound leads effectively and efficiently. Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts. Use Salesforce and Grafana dashboards for lead and account management and research. Prioritize and customize outreach to target prospects and accounts via email and LinkedIn. Drive effective discovery conversations to understand user needs and goals. Consistently meet new business opportunity and pipeline targets. Collaborate with cross-functional teams such as marketing and sales.