Product Support Specialist

1-3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools. Excellent communication skills (written & verbal) with the ability to simplify complex concepts. Experience using support platforms like Intercom, Zendesk, or Freshdesk. Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues. Passion for customer experience—empathetic, patient, and proactive. A fast learner who thrives in a high-growth, remote-first startup environment.

Deliver timely, empathetic, and effective support to customers via chat, email, and community channels. Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions. Help customers understand Writesonic’s GEO and SEO capabilities. Create and maintain documentation: FAQs, knowledge base articles, and best practice guides. Proactively identify trends in customer feedback and share insights with the product team. Act as the customer’s voice internally, helping shape a better product experience. Support onboarding and adoption initiatives.