ITMS Support Specialist

1–3 years of experience in a service desk or IT support role (preferably in an MSP environment) Hands-on experience troubleshooting Windows OS, macOS, VMware, Microsoft 365, and hardware Familiarity with basic networking, internet protocols, and security concepts Strong customer service and communication skills (both written and verbal) Proficiency with ticketing systems and remote support tools Excellent documentation and organizational abilities Team player with a proactive attitude toward learning and growth

Deliver world-class IT support and ensure customer satisfaction through timely resolution Troubleshoot and resolve issues related to desktops, laptops, applications, network, and peripheral devices Support operating systems (Windows/macOS), Microsoft 365, and virtualization technologies Use ticketing tools to log, update, and resolve service requests efficiently Perform diagnostics and escalate issues appropriately when needed Participate in patching, upgrades, and implementation of IT infrastructure solutions Maintain detailed documentation and follow best practices for support services Provide support via phone, video, and email Participate in on-call support rotation as needed