Senior Client Success Manager
90000 - 110000 USD per year
Company:Zeta Global
Location:United States
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
Project ManagementData AnalysisMicrosoft ExcelCommunication SkillsAnalytical SkillsPresentation skillsDigital MarketingCustomer SuccessPowerPointRelationship buildingAccount ManagementClient relationship managementCross-functional collaboration
Requirements:
6+ years of experience in online advertising within Customer Success/Account Management, and/or Sales. Comfort holding yourself and your teammates accountable to mutual agreements and goals. Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process. Proud reputation as a 'go-getter' with comfort digging into challenges. Ability to manage multiple projects in an accelerated environment, with attention to detail and strong organizational/time management skills. Passion for media and data, and a thorough understanding of the digital advertising industry. Strong analytical skills, including high level of comfort with Excel. Strong presentation skills, including a high level of comfort with PowerPoint. Excellent persuasive writing, communication, and presentation skills. Able to work independently, while being open to direction and guidance. Travel as needed.
Responsibilities:
Develop strategic recommendations for account growth and performance improvements. Serve as the primary point of contact for client campaign requests and communication. Acquire a deep understanding of Zeta's offerings and articulate their benefits persuasively. Coordinate and manage all facets of campaign management, including creative, data, and documentation. Conceptualize and manage project timelines, coordinating with internal teams. Lead weekly client status meetings and own client-facing project management documentation. Liaise with internal and external teams, maintaining clear documentation and accountability. Monitor internal and third-party reporting for pacing, performance, and budgetary purposes. Provide feedback and analysis for campaigns, including optimization suggestions. Advise clients on campaign strategies for scalable performance results. Partner with analytics and client development teams to prepare post-campaign analysis reports. Manage new and existing client campaigns to meet and exceed performance expectations. Manage the flow of campaigns from start to finish.
