Senior Technical Consultant

History of mastering new technologies and technical skills quickly and efficiently Demonstrated ability to enact creative technical testing and troubleshooting processes Ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives History of collaborating with teammates and enterprise level customers to solve difficult problems Willingness to theorize about complex integration solutions while also being able to jump in and get things done Experience in successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations Familiarity with front-end and back-end development technologies Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform Track record of leading with optimism to help others persevere in difficult situations Expertise in working with a Sales Engagement Platform History of working with internal Product or Engineering teams to improve product features and capabilities

Manage and execute on implementations & projects for customers Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion Distill information from a variety of sources to inform complex configuration setup Explore all relevant client processes to build successful integrations Collaborate with client technical experts to establish a thorough configuration testing plan