Senior Consultant

5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success Bachelor's degree or equivalent experience Highly motivated, enthusiastic team player, driven by delighting customers Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success (Preferred) Workforce management planning experience in a retail environment (Preferred) Experience mentoring and training software implementation Consultants (Preferred)

Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions Manage multiple concurrent enterprise projects, leading all implementation project phases Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success Configure Legion products according to the solution blueprint Provide configuration reviews and configuration knowledge transfers to the customer Assist customers with software testing along with roll-out activities such as data loads and system initialization Deliver live customer training for areas such as training the trainer for administrators and store managers Lead and facilitate discussions and workshops with the customer Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc. Define, manage, and deliver on customer expectations throughout the implementation process Work with teams within Legion to ensure implementation timelines and support SLAs are met Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer Be familiar with compliance and labor laws and how they impact customers Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product Provide leading practices to ensure customers are maximizing the value of their Legion solution Actively set and manage expectations Continually acquire knowledge about our customers and solutions to grow adoption Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants Understand and prevent scope creep Use Legion project management tools to manage configuration tasks assigned within the implementation project plan Maintain core product expertise for end users and configuration Grow product knowledge through regular release training Communicate upcoming release themes and dates to the customer Identify, report, and prioritize bugs & enhancements