Technical Consultant (US)
Company:UptimeAI
Location:USA
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementData AnalysisIoTAgile methodologiesRESTful APIsCommunication SkillsProblem SolvingCustomer serviceData modelingCustomer SuccessInterpersonal skillsProcess improvementTechnical supportData managementCustomer support
Requirements:
3+ years of experience leading discovery and requirements within Delivery or Professional Services. Skilled in converting customer goals and system knowledge into data requirements and model logic for implementation teams. Experience delivering IoT, Predictive Analytics, Digital Transformation, APM, or Condition Monitoring projects in the process or manufacturing industries. Strong interpersonal skills and a solid understanding of team dynamics. Process Engineering Background (preferred): Hands-on experience with reliability, process optimization, troubleshooting, or asset performance. Industrial Data Familiarity (preferred): Familiarity with P&ID, maintenance data, and historian data formats.
Responsibilities:
Act as the technical lead during customer onboarding and implementation. Run discovery sessions to gather detailed operational and technical requirements. Develop a deep understanding of customer's process and performance goals. Translate business and technical needs into structured input for offshore implementation teams. Own technical communication with the customer. Identify risks or blockers early and proactively work toward resolution. Drive time to value by pushing for efficient delivery while maintaining high quality. Partner with delivery, product, and offshore teams. Act as a customer advocate.
