Technical Consultant (US)
U
UptimeAISoftware Development
USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisIoTAgile methodologiesRESTful APIsCommunication SkillsProblem SolvingCustomer serviceData modelingCustomer SuccessInterpersonal skillsProcess improvementTechnical supportData managementCustomer support
Requirements
- 3+ years of experience leading discovery and requirements within Delivery or Professional Services.
- Skilled in converting customer goals and system knowledge into data requirements and model logic for implementation teams.
- Experience delivering IoT, Predictive Analytics, Digital Transformation, APM, or Condition Monitoring projects in the process or manufacturing industries.
- Strong interpersonal skills and a solid understanding of team dynamics.
- Process Engineering Background (preferred): Hands-on experience with reliability, process optimization, troubleshooting, or asset performance.
- Industrial Data Familiarity (preferred): Familiarity with P&ID, maintenance data, and historian data formats.
Responsibilities
- Act as the technical lead during customer onboarding and implementation.
- Run discovery sessions to gather detailed operational and technical requirements.
- Develop a deep understanding of customer's process and performance goals.
- Translate business and technical needs into structured input for offshore implementation teams.
- Own technical communication with the customer.
- Identify risks or blockers early and proactively work toward resolution.
- Drive time to value by pushing for efficient delivery while maintaining high quality.
- Partner with delivery, product, and offshore teams.
- Act as a customer advocate.
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