Customer Support Specialist

Completion of a post-secondary certificate or degree. 2-4 years of experience as a Customer Support Specialist. Excellent written and verbal communication skills in English. Experience in a SaaS customer support role is a strong asset. Experience in the health and wellness industry is a bonus. Tech-savvy and comfortable learning new tools. Detail-oriented, organized, and strong with time management. Energized by fast-paced environments and the hustle of startup life. Customer-first mindset, focused on creating exceptional experiences. Results-driven and strategic in your approach. Comfortable working independently with little supervision. Able to work efficiently in a remote setting. Flexible to occasionally cover evenings and weekends to ensure customer support across time zones.

Act as a problem-solver: understand customer needs, troubleshoot issues, and follow up to ensure resolution. Guide and train customers on the Practice Better platform. Build deep product knowledge and share it with customers. Contribute to support resources like help articles and guides. Collect customer feedback, identify trends, and share insights with the development team. Log requests and keep teams updated on customer needs. Meet personal and team goals such as CSAT and response times.