Director of Operations - Philippines
Company:NeoWork
Location:Philippines, US business hours
Languages:English
Seniority level:Director, 10+ years
Experience:10+ years
Skills:
LeadershipProject ManagementData AnalysisCross-functional Team LeadershipOperations ManagementStrategyResource PlanningProblem SolvingMentoringComplianceTeam managementExcellent communication skillsAdaptabilityClient relationship managementBudgetingProcess improvement
Requirements:
10+ years of experience in operations management At least 5 years in a leadership role Preferably in the BPO industry Bachelor's degree in Business Administration or related field; MBA preferred Exceptional leadership and mentoring abilities Strong analytical skills with a data-driven approach Excellent verbal and written communication skills Proven ability to develop and implement operational strategies Advanced problem-solving capabilities and adaptability Experience managing budgets and resources effectively Ability to work effectively under pressure and meet deadlines Owned computer or laptop and stable internet connectivity Knowledgeable in Office 360, Google Apps, and client-facing communication
Responsibilities:
Develop and implement operational strategies Oversee and manage all operational functions across the Philippines Lead and mentor the operations team Track and analyze performance metrics Ensure compliance with company policies and industry regulations Collaborate with cross-functional teams Manage budget and resource allocation Stay informed on industry trends
