Load Operations Representative (Remote - Philippines)
Location:Philippines
Languages:English
Seniority level:Junior, 1+ years
Experience:1+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceCritical thinkingFluency in EnglishReportingTroubleshootingData entry
Requirements:
Fluent in English (verbal and written). 1+ years of experience within brokerage/logistics. Proven ability to maintain high levels of customer service. Strong verbal and written communication skills. Problem-solving ability. Familiarity with USA geography. Go-getter attitude with the ability to come up with solutions. Call center customer services experience is a plus.
Responsibilities:
Communicate with carriers and drivers via phone, email, and SMS to confirm and track load events. Meet performance expectations in service and tracking. Identify and report delays or issues with loads to key stakeholders. Support customer-specific service level agreements. Use critical thinking to identify and forecast potential challenges with load operations. Track and trace shipments to ensure service expectations are met. Gather necessary information and drive urgency with carrier partners on upcoming load events. Manage communication and resolve load challenges. Provide carrier feedback to improve operations, carrier experience, and shipper needs. Collaborate with Sales and Ops teams for smooth freight delivery.
