Customer Service & Operations Representative - Remote Philippines
Company:Lumimeds
Location:Philippines, U.S. business hours
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailWritten communicationDocumentationComplianceAdaptabilityFluency in EnglishVerbal communicationData entryCRM
Requirements:
STEM-related degree (Science, Technology, Engineering, Mathematics). Pass a basic medical math assessment. 3+ years of experience in customer service, healthcare operations, pharmacy coordination, or similar. Excellent written and verbal English communication skills. Strong analytical thinking and attention to detail. Comfortable managing high-volume, high-accuracy workflows. Tech-savvy; able to navigate tools such as Slack, Google Workspace, CRM/EMR systems, and Dialpad. Adaptable, self-directed, and comfortable in a startup environment. Flexible schedule; weekend availability may be required.
Responsibilities:
Respond to patient inquiries via chat, email, and phone. Process, review, and track patient orders accurately within EMR and CRM. Coordinate with pharmacies and internal care teams for timely fulfillment. Verify patient information and medication instructions. Identify discrepancies, safety concerns, or unclear instructions and escalate appropriately. Maintain precise documentation of patient interactions and order activity. Assist in improving workflows as LumiMeds scales. Meet performance metrics for accuracy, response time, and volume handling.
